Returns & Refunds
Returns & Refund Policy
How to Request a Return
If you would like to request a return, please contact our customer service via our Facebook fan page within 7 days of receiving your order, and provide the information below to help us process your request.
- Full name
- Order number
- Phone number
- Item(s) to be returned
- Reason for return and photos
Return Conditions
Returned items must be unused and in good condition, with no damage, stains, or malfunctions caused by misuse. The 7-day inspection period is provided for you to confirm the product meets your needs and is not a trial period. If original packaging is required, please keep the complete original packaging (including the outer box); otherwise, we may not be able to accept the return.
Non-Returnable Cases
- Requests made after the 7-day inspection period.
- Items that have been opened/used, or damaged due to human factors (e.g., stains, defects, breakage, wear, scratches, dents, or dirt).
- Incomplete or damaged packaging, missing invoice, or missing accessories.
- Malicious or excessive return requests.
* The final return decision and process will be confirmed by our customer service team based on the condition of the returned items.